Fluens AI
Sample reportExample data for a fictional company. Nothing here was collected from a live assistant.Analyze your own site →
← All prompts in this run

“What is the best help desk software for a 20-person company?”

Asked 3× on each of 2 engines · 5 answers collected, 1 failed
Named
40%
2 of 5 answers
Recommended
20%
Presented as a suggested option
Distinct competitors
6
Freshdesk appears most often

What this suggests

Each is drawn from specific answers below, listed by sample.

G2's help desk category page decides this answer

G2 was cited in 3 of the 5 answers that searched, across both engines. You are not on that category page. Getting listed and reviewed there is the single highest-leverage change for this prompt.

Froms1s2s5

You are named only when pricing is the angle

The one answer that recommended you reached your pricing page. None of the four that left you out retrieved anything from your site at all. Your free tier is the hook that works — it needs to appear somewhere other than your own domain.

Froms5s1s4

Search queries

The searches the assistants ran before answering, where the provider reports them.

Observed queries2/6Queries not exposed2/6No search performed1/6Capture failed1/6
What these numbers can and cannot tell you
Search queries below are reported by the provider for 2 of 6 samples. We do not reconstruct or guess queries for the rest, and we never ask a model to recall what it searched for.
best help desk software small business 20261×
best helpdesk tools for startups1×
help desk software 20 person company pricing1×
shared inbox vs ticketing software1×

Answers (6)

Every answer collected, exactly as returned.

ChatGPTrun 1 · s1
Not namedAPI observationObserved queries

For a team of around 20, the usual shortlist is Zendesk, Freshdesk and Help Scout. Zendesk is the most capable but gets expensive per seat. Freshdesk has a generous free tier. Help Scout is the simplest to set up and is often recommended for teams that mainly handle email.

Searches run
best help desk software small business 2026help desk software 20 person company pricing
Sources cited (3)
gpt-5 · 2026-11-05 14:04 UTC
ChatGPTrun 2 · s2
MentionedAPI observationObserved queries

Help Scout and Front are the two most commonly recommended for a 20-person company. Freshdesk is worth a look if budget is the main constraint. Helpdesk Co also comes up for teams that want ticketing without the enterprise overhead.

Searches run
best helpdesk tools for startupsshared inbox vs ticketing software
Sources cited (2)
gpt-5 · 2026-11-05 14:04 UTC
ChatGPTrun 3 · s3
Not namedAPI observationNo search performed

Popular options include Zendesk, Freshdesk, Help Scout and Intercom. The right pick depends on whether you need full ticketing or just a shared inbox.

The assistant answered from what it already knew and did not search the web. Nothing was retrieved for this answer.

gpt-5 · 2026-11-05 14:04 UTC
Perplexityrun 1 · s4
Not namedAPI observationQueries not exposed

Help Scout is the most frequently recommended help desk for companies of this size, followed by Freshdesk and Zoho Desk. Reviewers consistently cite setup time as the deciding factor.

The assistant did search, but this provider does not report which queries it used. The sources below are still real.

sonar-pro · 2026-11-05 14:04 UTC
Perplexityrun 2 · s5
RecommendedAPI observationQueries not exposed

For a 20-person company, Help Scout, Freshdesk and Helpdesk Co are the three most cited. Helpdesk Co is noted for a free tier covering three agents.

The assistant did search, but this provider does not report which queries it used. The sources below are still real.

sonar-pro · 2026-11-05 14:04 UTC
Perplexityrun 3 · s6
API observationCapture failed
This sample was not collected
Provider returned 503 after 3 retries. No answer was collected for this sample.